Do you offer a free initial consultation?
Yes - a 30-minute General Enquiry call is complimentary so we can understand your situation and you can decide whether we're the right fit. Most of our specialist consultations are paid because they involve detailed advice you can act on.
What's the difference between booking with Shane or Terryn?
Both are senior directors with overlapping focus areas. Either is a great choice for any consultation. Pick the soonest opening - we hand off internally as needed and stay in sync on every client.
What's included in a paid consultation?
Direct time with one of our directors (Shane or Terryn) and a complimentary one-hour follow-up call at any time of your choosing - subject to team availability. A tailored written advisory document is available afterwards for an additional fixed fee, with the cost of your consultation credited towards it.
Is there a money-back guarantee?
Yes - every paid consultation listed above is backed by our money-back guarantee. If you're not satisfied with the consultation, we refund the fee. Simple.
Do you provide a written plan and/or written advice based on the consultation?
Yes - as an optional add-on. For an additional fixed fee (with the cost of your consultation credited towards that fee) we will prepare a written plan/advisory document tailored specifically to your unique circumstances, setting out a summary of our advice, detailed strategies, checklists, timelines and sample calculations where applicable. Just let us know during or after your consultation and we'll provide a quote.
Why is there an additional fee for my AI note-taker to attend?
Your consultation fee covers our time and advice on the call. The written advisory document - a formal, tailored written record of that advice, with strategies, checklists, timelines and calculations - is a separate deliverable we offer afterwards for an additional fee. An AI note-taker produces its own detailed record of the discussion, which for many clients removes the need to commission that document. The USD$495 fee is a modest contribution towards the value of the advice your note-taker captures in place of our written advisory document.
Can I bring my spouse, parents or financial planner?
Absolutely. Expatriate tax decisions rarely affect just one person. We're happy to talk to couples, family members, advisors, or your existing accountant on the call.
Why are prices in USD?
Most of our clients are expats earning and banking in USD. Pricing in USD makes the cost predictable for them. GST is included where it applies.